Question 1

What is SimpleCVBuilder?

Accepted Answer

SimpleCVBuilder is a privacy-first, AI-powered resume builder that helps you create professional, ATS-optimized resumes without watermarks. We offer a free tier with 1 resume and a Pro tier ($12.99/month) with unlimited resumes and advanced AI features.

Question 2

Do I need to create an account to use SimpleCVBuilder?

Accepted Answer

Yes, you need to create a free account to save and access your resumes. We offer multiple sign-up options including Google OAuth, LinkedIn, email/password, and magic link authentication for your convenience.

Question 3

Is SimpleCVBuilder really free?

Accepted Answer

Yes! Our free tier includes 1 resume, PDF export, and basic AI features (ATS analyzer) with absolutely no watermarks. You can upgrade to Pro ($12.99/month) for unlimited resumes and advanced AI features.

Question 4

What makes SimpleCVBuilder different from other resume builders?

Accepted Answer

SimpleCVBuilder is privacy-first, charges no watermarks on any tier, offers transparent pricing 48% cheaper than competitors, and provides context-aware AI features specifically designed for underserved markets like career changers, freelancers, and international students.

Question 5

Can I use SimpleCVBuilder on mobile devices?

Accepted Answer

Yes! SimpleCVBuilder is fully responsive and works on tablets and mobile devices. However, for the best editing experience, we recommend using a desktop or laptop computer with a larger screen.

Question 6

How much does SimpleCVBuilder cost?

Accepted Answer

SimpleCVBuilder offers two plans: Free (1 resume, PDF export, basic AI) and Pro ($12.99/month for unlimited resumes and advanced AI features). No hidden fees or watermarks on any tier.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe. We do not store your credit card information.

Question 8

Can I cancel my Pro subscription anytime?

Accepted Answer

Yes! You can cancel your Pro subscription at any time through your account settings. Cancellations take effect at the end of your current billing period, and you will retain Pro access until then.

Question 9

Do you offer refunds?

Accepted Answer

We do not offer refunds for partial months. However, you can cancel at any time and your subscription will remain active until the end of your billing period. If you experience technical issues, please contact our support team.

Question 10

What happens if I downgrade from Pro to Free?

Accepted Answer

If you downgrade to Free, you will keep access to all your resumes but can only edit and export 1 resume. Your other resumes will be archived (read-only). Advanced AI features will be limited to free tier allowances.

Question 11

Do you offer student or non-profit discounts?

Accepted Answer

We do not currently offer specific discounts, but our Pro tier at $12.99/month is already 48% cheaper than competitors. We are considering educational pricing for Phase 2 - contact us if you are interested!

Question 12

What AI features does SimpleCVBuilder offer?

Accepted Answer

Free tier includes an ATS analyzer to score your resume. Pro tier unlocks advanced AI: bullet point generator, content analyzer, skills translator (for international users), and job matcher to tailor resumes to specific job descriptions.

Question 13

What is ATS optimization and why does it matter?

Accepted Answer

ATS (Applicant Tracking Systems) are software used by 75% of employers to filter resumes. Our ATS analyzer checks keyword density, formatting, section headers, and structure to ensure your resume passes these automated filters.

Question 14

Can I import my existing resume?

Accepted Answer

Yes! Pro users can import existing resumes in PDF format. Our AI will parse the content and structure it into our templates. This feature is currently in development and will be available in Phase 6.

Question 15

How many resume templates do you offer?

Accepted Answer

We currently offer 5 professionally designed templates optimized for different career stages: Modern Professional, Career Changer, Freelancer Portfolio, International Student, and Minimalist ATS. More templates are coming in future updates.

Question 16

Can I export my resume in different formats?

Accepted Answer

Free users can export to PDF. Pro users can export to both PDF and TXT formats. All exports are watermark-free, regardless of your plan. PDF generation takes less than 3 seconds.

Question 17

How is my data stored and protected?

Accepted Answer

Your data is stored securely on Supabase with industry-standard encryption (TLS/SSL for transmission, bcrypt for passwords). We enforce row-level security (RLS) policies to ensure data isolation. Your resume content is never used for advertising or sold to third parties.

Question 18

Is SimpleCVBuilder GDPR compliant?

Accepted Answer

Yes! We are fully GDPR compliant. You have the right to access, rectify, erase, and export your data at any time. Visit your account settings or contact privacy@simplecvbuilder.com to exercise these rights.

Question 19

Do you sell my personal information?

Accepted Answer

Absolutely NOT. We will NEVER sell your personal data or resume content to third parties. We do not use your information for advertising purposes. Your privacy is our top priority.

Question 20

Can I delete my account and all my data?

Accepted Answer

Yes! You can delete your account at any time through your account settings. All your data (resumes, profile, usage history) will be permanently deleted within 30 days. Billing records are retained for 7 years for tax compliance.

Question 21

What browsers does SimpleCVBuilder support?

Accepted Answer

SimpleCVBuilder works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience.

Question 22

Why is my resume not saving?

Accepted Answer

SimpleCVBuilder auto-saves every 2 seconds. If auto-save is not working, check your internet connection and ensure you are logged in. If the issue persists, try refreshing the page or contact support@simplecvbuilder.com.

Question 23

Can I work on my resume offline?

Accepted Answer

Currently, SimpleCVBuilder requires an internet connection to save your work to the cloud. Offline mode is a feature we are considering for future updates.

Question 24

I found a bug. How do I report it?

Accepted Answer

We appreciate bug reports! Please email support@simplecvbuilder.com with a description of the issue, steps to reproduce it, and screenshots if possible. We will investigate and get back to you within 48 hours.

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